FAQ
What products does PuffPuff.co.za offer?
We offer a wide range of smoking accessories including pipes, bongs, rolling papers, vapes, and cigars.
Are your products legal to purchase?
Yes, all our products are legal to purchase. We ensure that our offerings comply with local laws and regulations.
How do I place an order?
Simply browse our product selection, add items to your cart, and proceed to checkout. You’ll need to create an account and provide a valid shipping address.
What payment methods do you accept?
We accept various payment methods including credit/debit cards,instant eft bank transfers and more via Peach Payments.
How is my order shipped?
We use discreet packaging to ensure your privacy. Orders are shipped via reliable courier services with tracking available.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns for defective or incorrect items within 14 days of delivery. Please contact our customer service team to initiate a return.
Are your products tested for quality and safety?
Yes, all our products undergo rigorous testing to ensure they meet the highest quality and safety standards.
Can I cancel my order?
Orders can be canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to cancel.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on our latest offers.
Do you ship internationally?
Currently, we only ship within the country. We are working on expanding our shipping options in the future.
How do I contact customer support?
You can contact us via email, phone, or live chat on our website. Visit our Contact Us page for more details.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact our customer service team immediately. Changes can only be made before the order is shipped.
How can I become an affiliate and earn commissions?
You can join our affiliate program by signing up on our website. Share your unique code or URL, and earn 15% commission on every sale made through your referral. Track your performance via our affiliate dashboard.